Terms of service

Welcome to BURAQ. By accessing our website and purchasing from our store, you agree to follow the terms and conditions mentioned below. Please read these Terms of Service carefully before using our website.

1. General Information

This website is operated by BURAQ. Throughout the site, the terms “we,” “us,” and “our” refer to BURAQ. By visiting our website or buying something from us, you agree to be bound by these Terms of Service.

If you do not agree with these terms, please do not use our website or services.

2. Products and Services

BURAQ offers modern clothing, traditional Eastern wear, unstitched fabric, Muslim caps, Pakul Chitrali caps, wool coats, handmade items, and lifestyle products.

We try our best to display product colors, sizes, details, and images as accurately as possible. However, actual product color may slightly vary due to lighting, screen settings, photography, or fabric texture.

3. Pricing and Availability

All prices listed on our website are subject to change without prior notice.

We reserve the right to modify, update, or discontinue any product at any time. Product availability may vary depending on stock. If an item becomes unavailable after your order is placed, we will contact you for exchange, refund, or store credit options.

4. Orders

When you place an order on our website, you agree to provide accurate and complete information, including your name, contact number, shipping address, and payment details.

BURAQ reserves the right to cancel or refuse any order if:

The product is out of stock
Payment is not completed
Customer information is incorrect or incomplete
Fraudulent or suspicious activity is detected
There is an error in product price or description

5. Payment

All payments must be made through the payment methods available on our website. Orders will only be processed after payment confirmation or according to the selected payment method, such as cash on delivery where available.

We do not store complete card or banking details on our website.

6. Shipping and Delivery

We aim to process and dispatch orders as quickly as possible. Delivery time may vary depending on location, courier service, weather conditions, public holidays, or other delays beyond our control.

BURAQ is not responsible for delays caused by courier companies or incorrect shipping details provided by the customer.

7. Return and Refund

Returns, exchanges, and refunds are handled according to our Return & Refund Policy. Please review that policy before placing an order.

Products must be unused, unwashed, and in original condition with tags and packaging where applicable.

8. Unstitched Fabric and Handmade Products

Unstitched fabric may have slight color or texture variations due to fabric nature, lighting, and screen settings.

Handmade products may have minor differences in finishing, shape, color, or design. These variations are part of the handmade nature and do not count as defects unless the item is damaged or incorrect.

9. User Responsibilities

By using our website, you agree not to:

Use our website for illegal or harmful purposes
Provide false or misleading information
Copy, misuse, or reproduce our brand content, images, logo, or product designs without permission
Attempt to damage, hack, or disturb our website or services
Use abusive, offensive, or inappropriate language with our team

10. Intellectual Property

All content on this website, including the BURAQ name, logo, images, product photos, text, graphics, and designs, belongs to BURAQ or is used with permission.

You may not copy, reproduce, sell, or use our content for commercial purposes without written approval.

11. Third-Party Services

Our website may use third-party services such as payment gateways, courier partners, analytics tools, and marketing tools. These services may have their own terms and privacy policies.

BURAQ is not responsible for the actions, policies, or services of third-party providers.

12. Limitation of Liability

BURAQ will not be responsible for any direct or indirect loss, damage, delay, or issue caused by website use, product misuse, courier delays, payment gateway errors, or third-party services.

Our responsibility is limited to the value of the purchased product where applicable.

13. Changes to Terms

BURAQ reserves the right to update or change these Terms of Service at any time. Any updates will be posted on this page. Continued use of our website means you accept the updated terms.

14. Contact Us

For questions about these Terms of Service, orders, returns, or product information, please contact us through our website or customer support channels.

BURAQ — Modern Style, Eastern Heritage.